A former client did a chargeback on my company this week. I cannot stand looking at his website and seeing the work we did for him. Right there for all to see! Still, he claims we did nothing.
I’m tempted to whine about him and blather on about how unjust the chargeback process is for small businesses.
But, I won’t.
Instead, I want to talk about how I could have avoided taking on this client in the first place.
In the 9 years I’ve been delivering my services, I’ve had very few lousy clients. But, when I do get a lousy client, they wreak serious havoc. Not only have they robbed me of my profit, they have stolen my peace of mind and messed with my sanity.
In 9 years, I’ve figured out one essential element to barring the door and keeping out these potential energy drainers. [Read more…] about Avoiding lousy clients