Communication can make or break your relationship with clients, and meta conservations are one of the most important types of conversations that you can have with clients.
One of my coaching clients showed up with a list of questions to go over during our coaching session. I could tell from her list that we had moved past the practical nuts and bolts of building a website for a customer. She wanted to know about the... read more⇒
I had shoulder surgery last week. My left arm is in a sling and I am limited to using only my right hand. Before the surgery, I knew I would be using a sling for four weeks. As the CEO of a website consulting agency, I’m typing on my computer... read more⇒
For years, I was hesitant to offer any sort of done-for-you search engine optimization (SEO) services. People want to hire me to do this work because they know I am an expert in SEO. But, up until almost a year ago, I wouldn’t do it. Instead, I... read more⇒
Whether or not you can afford my services is none of my business. Your wallet, your budget, has no impact on my pricing. Oh, I can hear it now, “But, my customer isn’t willing to pay that much!” So get new customers. Sounds heartless. I understand... read more⇒
I was planning to write about the importance of outsourcing and delegating tasks for successful time management. But, I got bored. I was thinking, “You can read about this stuff anywhere.” But it did get me thinking about how time management used to... read more⇒
A former client did a chargeback on my company this week. I cannot stand looking at his website and seeing the work we did for him. Right there for all to see! Still, he claims we did nothing. I’m tempted to whine about him and blather on about how... read more⇒
I became a website developer in 2012 when I was unemployed and 42 years old. Since then, I have been helping people and companies with their website problems. Along the way, I have made a few mistakes and learned some valuable lessons. Here is my... read more⇒